Human performance

Making informed decisions on your space based on data that you can trust

Human performance

COVID-19 increasingly put pressure on organisations to reimagine their approach of the modern workforce. While productivity was usually the key notion to measure the employees’ performance for a company, this is becoming less relevant in a world where knowledge workers are spending more time on complex activities and enduring increased cognitive loads. The most advanced companies do not obsess over quantitative outputs. They excel at designing workplaces that enable employees to recharge their brains, prevent burnout, and which cultivate creative thinking and collective intelligence. 

To challenge the outdated notion of productivity and provide a new and meaningful approach to employees’ performance.

Our Human Performance model enables companies to assess the strengths and weaknesses of their offices, to identify concrete routes for improvement and design a workplace where people can thrive and flourish.

Based on 4 pillars of performance and 12 levers that can be developed into the working environment (through your culture, spaces and technologies), our framework reconciles individual production with collective intelligence, together with the ability of your people not only to deliver, but to also flourish in your company.

With this framework, JLL has created a Human Performance indicator to capture in a unique score the performance of your people and your offices.

  • You will be able to run our survey, based on 28 questions: 4 cultural questions, 12 tech questions, 12 space questions.
  • For each of your offices or buildings, you will get a score from 0% (bottom HP) to 100% (peak HP), which will help you assess where your offices perform and where they fall short, and if all conditions are met for your workforce to perform at their best.
  • You will also be able to compare with our global benchmark – made of the assessment of 3,000 office workers across 10 countries, spanning all industries.

47% of employees feel under constant pressure to perform at work


47% say that their workplace does not enable them to innovate


49% are unable to switch off after a demanding task at the office

Source: JLL, Human Performance Survey, April 2020

Contact Us

Would you like to know more about human performance? Contact us using the form below, we will contact you as soon as possible.
Flore Pradère,Directrice Recherche & Prospective
Flore Pradère
Directrice Recherche & Prospective
Lee Daniels,Head of Workforce EMEA and Workplace UK
Lee Daniels
Head of Workforce EMEA and Workplace UK



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