Retailer shift to omni-channel requires supply chain and investment strategy shake-up, says JLL

  • New JLL report unpicks how retailers can optimise their retail space and adapt their supply chains to seamlessly fulfil in-store and online sales and meet consumer expectations
  • Real estate investors must think more flexibly to capitalise on changes as Europe’s retail industry enters a period of adjustment 
November 07, 2019

LONDON, 7 November 2019 – Omni-channel shift is driving growth of next-generation logistics and supply chain, presenting important opportunities and challenges for retailers, real estate developers and investors, according to JLL’s new Redefining Retail Logistics report.

JLL’s research illustrates that effective supply chain and logistics management will become crucial differentiators to enable retailers to have a competitive advantage and thrive in today’s world. For retailers:

  • Consumers will be the continued and uncompromising drivers of change in retail in the next 10 years, requiring seamless in-store and online experiences.
  • Adopting an end-to-end supply chain approach will ensure responsiveness and agility, enabling retailers to fulfil in-store and online purchases in the most efficient and profitable way.
  • Physical stores will be key for omni-channel fulfilment the right space in the right location will continue to attract consumers and generate returns for retailers and investors.
  • Click-and-collect (and click-and-returns) will play a crucial role in retailers’ profitable fulfilment strategies.
  • Sustainable and transparent supplychains will continue to grow in importance owing to the climate emergency and growing interest in economic and social sustainability.

Jon Sleeman, Head of EMEA Industrial and Logistics Research and co-author of the report, commented: “We are at an inflection point where it is clear that profitable retail can now only be achieved through efficient supply chain and logistics management and the resulting consumer experience. Omni-channel is adding new layers of complexity to retail logistics and retailers have to rethink their strategies to optimise their real estate portfolios and engage customers across digital and physical channels.

The digitalisation of retail and logistics is a huge challenge but investors who understand the longer-term impact of change and think creatively to future-proof their assets can create new opportunities for their customers and deliver strong returns.”

Real estate investors will also need to think flexibly and develop a broader understanding of supply chains in order to successfully stay ahead of the curve. They will need to:

  • Understand and cater for changing retailer requirements – buildings or locations that fail to meet retailers’ and consumers’ requirements will become obsolete.
  • Embrace the increasing importance of asset management to become real estate operators, not just owners. Investors who better understand their customers and their people can offer appropriate asset management services to preserve or enhance real estate value.
  • Identify resilient retail and logistics real estate to better understand the characteristics that underpin outperformance and minimise risk.
  • Change the way they value retail real estate – it’s not just on sales volumes but also what retailers bring to the brand and customer experience.
  • Think clearly and act appropriately because environmental considerations will become paramount as regulatory and reporting frameworks become more rigorous.

Mike Bellhouse, Head of EMEA Retail, Capital Markets, JLL, added: “Investors need to understand that the relationship between retail and logistics is becoming symbiotic. Recognising this interdependency will allow investors to see that in an omni-channel world, the most successful retailers will be those that can optimise both their store and distribution networks.

To build and maintain strong portfolios - and deliver strong returns - investors must develop strategies that support changing tenant needs, and think creatively to identify and future-proof their assets. Adaptive and agile investors who understand the longer-term trends and real estate requirements of the future, and who respond in the short-term, will be in a stronger position to seize opportunities and outperform.”

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.