News release

JLL and The Crown Estate announce appointment of Tracey Hartley

Tracey joins JLL’s Managed Services as the new head of residential for The Crown Estate Central London Portfolio

May 11, 2021

JLL and The Crown Estate have announced that Tracey Hartley will join JLL Managed Services, as the new head of residential for The Crown Estate Central London Portfolio.

Tracey joins from The Howard de Walden Estate, where she sat on the cross sector EXCO board and led a residential portfolio including PRS, long leasehold and development.  During her time at The Howard de Walden Estate Tracey has designed and implemented a range of initiatives to improve customer satisfaction and performance, that will help to add real insight to JLL’s work. 

Prior to The Howard de Walden Estate, Tracey was director of residential operation at Grainger plc, having previously been fund manager on their UK market-rent residential property fund. 

At JLL, Tracey will join The Crown Estate Central London Portfolio to lead the residential management team which oversees some of London’s most prestigious residential properties, including Regent’s Park and Kensington Palace Gardens.  

Mike Jones the head of JLL’s Crown Estate Central London Portfolio team, said: “With a distinguished and successful track record in the residential sector, I am delighted Tracey is joining the JLL team to work on such an iconic portfolio and help elevate our service offer.”

Tracey has a long track record in building and leading successful teams, is a champion for increasing diversity in the real estate sector and a mentor to candidates pursuing non-traditional routes to entry.

Tracey also chairs the BPF Residential Management Committee is a BPF Residential Board member and the Lead Judge for ‘Residential’ in the RICS Social Impact Awards. 

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 91,000 as of December 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit