Head of Operations, UK
James oversees strategy, transformation, operations and governance
“We are seeing the tipping point where technology, data and sustainability will shape the strategies of our clients and change ways of working for good. At JLL, we have a huge opportunity and are exceptionally well placed to be at the forefront of this change.”
James works alongside a network of COO’s across the UK business to identify and deliver the strategic and operational priorities to transform and grow JLL’s UK business. On the UK Executive Board, James facilitates the setting, management, measurement and delivery of strategy, and ensures strong alignment with JLL Technologies to drive digital transformation and data enablement.
He joined JLL in 2018 as UK Programme Director focusing on the transformation portfolio of the UK business delivering high-profile programmes. James was promoted to UK Deputy COO in 2020 before taking the role of UK Head of Operations in 2021. Prior to joining JLL, James worked as a Management Consultant at PwC and DXC, working across multiple sectors.
James’ hobbies include swimming, cooking and keeping up with his young family.