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Sustainability Services


Our expertise in action

With unrivalled experience across a wide range of property sectors and geographies, there are countless examples where we have achieved successes for our clients.



    A strategy founded on issues that matter.
  • Identified top 12 issues for Europe's leading listed commercial property company.

    In 2015, Unibail-Rodamco appointed us to refresh its sustainability strategy and goals against the changing context of the business, stakeholder feedback, and emerging trends.

    To do this, we evaluated all relevant sustainability issues, taking into account competitors' practices, global standards and regulations. We also gathered internal and external perspectives on the most critical issues, considering the influence and impact on different stakeholders and the business. This exercise identified the top 12 material issues and their relative significance to Unibail-Rodamco's business and to its stakeholders.

    As a result of this review, Unibail-Rodamco made significant changes to its sustainability strategy and targets and has tailored its reporting so it is better aligned with the interests and needs of its audiences, as well as those of the company.


    Majid Al Futtaim

    Sustainability reporting from beginning to end.
  • Wrote and designed sustainability report for leading Middle East developer.

    We have worked with Majid Al Futtaim Properties since its very first sustainability report in 2010. Since then, we have helped bring the company's strategy to life and engaged stakeholders with it. We've also advised the client on GRI-related issues and on everything from report content to design and presentation.

    Over the years, our team has helped the company write and design its entire sustainability reports from beginning to end. This includes the GRI Content Index and data downloads to complement the report. Alongside our advice, these documents have enabled Majid Al Futtaim Properties to demonstrate genuine leadership in addressing the challenges affecting sustainable development in the Middle East.

    Each year the report continues to develop. The most recent report focused on the client's goal of 'enhancing people's lives through sustainable real estate'. We have developed consistent graphic devices to tie the narrative together, share stories and successes in a way that really brings this vision to life.



    Bespoke sustainability learning programme
  • Launched an EMEA-wide sustainability training.

    Sustainability is critical to our business strategy. In 2013, we realised the need to enhance sustainability awareness internally and create cultural change among our 6,000 staff located in EMEA.

    The EMEA Board wanted to ensure that employees can identify the sustainability risks and opportunities most relevant to their clients. From this objective, our bespoke EMEA sustainability embedding programme was launched.

    Developed and delivered in-house, the programme consists of a six-hour e-learning course, complemented by a series of face to face training sessions including lecture style learning, group discussions and pitch scenarios.

    To date over 170 employees in five countries have taken part in the programme with further roll-out planned for 2017 and beyond. Importantly, it has enabled participants to understand how they can sell our sustainability services to clients, and has kick-started a range of business development opportunities across the region.


    Derwent London

    New offices boost local economy & community.
  • Quantified the impact of Derwent London's new office developments.

    Derwent London is committed to maximising the benefits its developments bring to local economies and communities. To this end, in 2013 it commissioned us to quantify and track the impact of its redevelopment of the Angel Building in North London. We concluded that this multi-award winning six-storey office building played an important role in regenerating the area. It has not only given local businesses a revenue boost of 19%, it's also enhanced the well-being of local residents by 5%.

    Derwent London reappointed us to conduct a similar study for its refurbished Buckley Building in East London in 2015. Based on these findings, we estimate that the building's new occupiers generate £1.1 million total annual economic spend in the local area, resulting in a 10% increase in footfall and 6% increase in revenues for local businesses.

    These studies have helped Derwent London to better understand the pivotal role its developments play in society and in the economy. It is now using these findings to inform the design of future schemes and the operation of its buildings.



    Retail's impact on the economy & community.
  • Quantified the ‘total’ contribution of Hammerson’s shopping centres.

    We helped Hammerson quantify the 'true value' of its UK shopping centres using a bespoke tool to model 50 socio-economic indicators at two of its key centres: Bullring in Birmingham and West Quay in Southampton. Our research found that across Hammerson's shopping centres 40,000 jobs were created, 85% of them going to people living locally. Wage contributions accounted for £421 million in addition to £96 million in business rates. On top of this, Hammerson's centres led to £279 million in additional consumer spending; 9% going to independent traders and 20% to high street stores.

    This study has been instrumental in highlighting the pivotal role that shopping centres play in society and their positive impact on the local economy. Hammerson now uses the tool to predict the wider impact of its future projects and to unlock further societal benefits at existing sites.


    LaSalle Investment Management

    Energy reduction programme saves £1.6 Million.
  • Delivered 10% energy reduction on over 6 million sq. ft. of commercial space.

    We started implementing our energy reduction programme for LaSalle Investment Management in 2013. The programme covers around 60 UK assets, totalling over 6 million sq ft of commercial space, including multi-let offices, covered shopping centres and science parks. To kick-start the programme, we surveyed the buildings and analysed usage data to identify opportunities to improve the efficiency of each building and to prioritise projects with the greatest return.

    Having analysed and identified specific areas of energy savings, we then supported the client through the implementation process. We helped the client install new equipment and introduced systems to measure their effectiveness. Over a three year period, we continually tracked and reviewed energy performance at each asset, in order to assess the success of the energy reduction measures and to uncover further opportunities. Our results speak for themselves:

    • Delivered across more than 60 properties
    • 10% energy reductions
    • £1.6 million cost savings
    • Four month payback on annual costs
    • 7,715 tonnes CO2 savings

    British Land

    Putting wellbeing at the heart of a place.
  • Identified healthy living features for Canada Water Masterplan.

    Once complete, British Land's 46-acre Canada Water site in South East London will be one of the capital's largest mixed-use developments. As part of its aim to 'create outstanding places which make a positive difference to people's everyday lives', British Land appointed us to help it respond to the growing demand for places that foster healthier lifestyles.

    To determine the impact of this emerging trend on future demand for space at Canada Water, we provided British Land with comprehensive market intelligence and research. Our research focused on innovation, drawing on international examples of best practice in health and wellbeing.

    We concluded that to be competitive and cater to modern needs, Canada Water's Masterplan must focus heavily on features that create inclusive and healthy communities. Importantly, we found that features like waterside walkways, cycle paths, park-like green spaces and bright, spacious and comfortable buildings have a huge impact on demand; leading to faster sales, lower vacancy rates, higher returns and improved asset value.


    Hammerson - FTSE

    Verification adds credibility to FTSE100 Sustainability Report.
  • Verified key sustainability data and results for a FTSE 100 European retail developer.

    The client, a FTSE 100 owner, manager and developer of retail space, is a global leader in sustainable real estate development. It has dedicated significant resources to creating retail destinations that deliver positive impacts economically, socially and environmentally.

    In order to communicate its efforts fairly and accurately, the client appointed us to independently verify key sustainability data and results for its 2016 annual sustainability report. We were also asked to align the client's data and report with the requirements set by relevant reporting standards.

    We extensively reviewed and evaluated raw data, calculations, and documentation connected to the reported data and results. The findings were published in an Independent Verification Statement, adding credibility to the client's sustainability report. Our analysis also highlighted the actions required to successfully comply with GRI G4, CRESD and EPRA's 'GOLD' sustainability reporting standard.


    EU mandatory energy assessments.
  • Helped world leader in online accommodation booking, comply with Article 8.

    Article 8 of the EU Energy Efficiency Directive requires all member states to introduce a programme of mandatory energy assessments or audits for large companies. This means qualifying businesses like who is present in a number of different member states, need to understand how the legislation is enacted nationally, in order to comply in each individual country. appointed us to analyse the complex and varying legal requirements across its European property portfolio and to determine the best route towards compliance in each country. To help the client comply in all jurisdictions, we delivered ten energy assessments in three countries, gathered supporting evidence and compiled reports in line with all relevant national regulations.

    As a result, is now compliant with Article 8 of the EU Energy Efficiency Directive across its entire European portfolio. Going beyond compliance, we also helped the client understand how it can benefit from the opportunities identified by the energy assessments, highlighting the best options for reducing energy use, emissions and importantly costs.