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Job Listing Detail

Head of Twentytwo

Job Reference
Department
Division
Employment Type
Permanent
Location

​22 Bishopsgate, London

HR Contact

​Please email a covering letter and your CV (including reason for wishing to leave your present position and remuneration expectations), to RecruitmentJLLR@eu.jll.com  
 
Please note that the closing date for applications is 13 August 2018

We are unable to respond to any applicant individually, therefore if you have not heard from us within seven to fourteen days of the closing date, please assume you have been unsuccessful on this occasion.​​

Role Objectives

​The Head of Twentytwo is responsible for curating the owner’s vision and brand for the property, as well as managing overall performance of service delivery to occupiers, and optimising customer relationships and satisfaction.

Working in close collaboration with the owner and JLL’s Property Management team, the Head of Twentytwo plays a key role in the development of strategies to continuously advance performance of the site team.

In conjunction with JLL Contract Director, the Head of Twentytwo assumes overall responsibility for the management of all service matters within the property and will perform the role as the primary owner representative with all internal and external stakeholder interfaces.

Accountabilities

​Technical & Operational

  • Ability to operationally manage the outputs and performance of the building, meeting its various responsibilities under the contract.

  • Ensuring that the quality of service is achieved through world class performance to the agreed KPIs.

Customer Orientation

  • Personality and standing to be an ambassador for the brand, representing the building, owner, JLL, occupiers and community.

  • Deliver and exceed expectations relating to a quality of service to all customers of Twentytwo.

Engagement & Communication

  • A natural and eloquent communicator who is comfortable interacting with a range of stakeholders. Be comfortable dealing with occupiers, contractors, colleagues and members of the wider London Community, articulating the vision and purpose of Twentytwo at all times.

Financial & Commercial Acumen

  • Lead the team to develop effective and accurate asset plans, budgets and financial reports.

  • Work collaboratively with the owner to develop strategic plans for the property, focusing on the asset positioning, leasing, capital works and marketing strategies.

Personality and Behaviours

  • Leading by example with good persuasion and change management skills.

  • Ability to remain calm and focused in dealing with reactive matters and troubleshooting.

  • Approachable, empathetic, diplomatic and good listener.

Required Qualifications