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Complaints & Regulators

JLL is committed to a corporate culture that embraces and promotes strong principles of business and professional ethics at every level. Ethical practices are inherent in our values, mission and strategy, and must guide all of our interactions with clients, customers, vendors and employees. We are therefore committed to the highest levels of client service.

We are regulated by the Royal Institution of Chartered Surveyors (RICS), and follow the rules, codes, and guidance in the RICS Rules of Conduct For Firms. JLL's Corporate Finance business is regulated by the Financial Conduct Authority.

We have a Complaints Resolution Procedure, as required by the RICS. In the event you would like to make a formal complaint, please first do so to the Director leading the instruction. If you do not feel that is appropriate please contact, which is monitored by the Legal & Compliance department. We are also a member of The Property Ombudsman service which provides an alternative dispute resolution service for consumers.

Our Board of Directors and senior management take these responsibilities seriously, both for themselves and the rest of the organization. Please refer to our Ethics Everywhere programme here.